Privacy Policy | Honest Hour

Honest Hour, LLC Privacy Policy

Welcome to www.honesthourtherapy.com owned by Honest Hour, LLC (“us” or “we”). This Privacy Policy describes how your information is collected, used, stored, and shared through our website, www.honesthourtherapy.com (the “Site”). This Privacy Policy will also detail how you can access the information that we have and make changes or remove it. By visiting the Site or making a purchase, you warrant that you have read, understood and agree to our collection, use, storage, and disclosure of your information, as applicable, as described in this Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy applies to personal information you may provide through our Site when you sign up to our newsletter, or purchase our products and services.

1. Your Privacy and the Information We Collect.

Our Site follows all applicable requirements to protect your privacy. Any terms that are capitalized have meanings as described below:

Personal Information. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personally identifiable information may include, without limitation: email address, name, phone number or physical address.
Order Information. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) (“Order Information”).
Usage Information. We may also automatically collect information regarding how the Site is accessed and used ("Usage Information"). This Usage Information may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We use this information to create, verify and personalize your account, to fulfill your request or transaction, to communicate with you directly, and to send you marketing communications following your preferences.
Cookies. Cookies are small pieces of data stored on a site user’s device.

2. How We Collect Your Information.

Most of the information we collect is done so directly from you. We collect this information when you:

Visit and access the Site
Place an order for any of our products or services
Verify your Insurance Benefits
Book a Free Consultation
Provide feedback on any of our comment sections or via email
Subscribe to our newsletter

We also collect your information indirectly in the following ways:

Via social networks when you reference our products or services
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information to improve and analyze our Site.

3. Use of Information.

We may use the collected information (Personal, Order and Usage Information) for the following purposes:

To provide and maintain our Site
To fulfill any orders placed through the Site
To screen orders for potential fraud
To communicate with you
Enroll you in services and administer your account
Provide you with support
Provide you with and to evaluate, improve and develop the Services
Process insurance claims, billing, and payment information
To notify you about changes to our Site
To allow you to participate in interactive features of our Site
To provide customer support
To gather analysis or valuable information so that we can improve our Site
To monitor the usage of our Site
To detect, prevent and address technical issues
To disclose the information only as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our site
Shared with third parties for analytics or advertising purposes
Lastly, we may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information, when in line with any preferences you have shared with us. You may opt out of receiving any, or all, of these communications from us by clicking the unsubscribe link in any email we send, texting STOP to any texts/SMS we send, or contacting us at: info@honesthourtherapy.com

4.Retention of Information.

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.

5. Transfer of Information.

Your information, including Personal Information, may be transferred to, and maintained on, servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

6. Disclosure of Information.

Business Transaction. If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

7.Security of Information.

The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

8. Processing Under General Data Protection Regulation (GDPR)

Legal Basis for Processing Personal Information Under General Data Protection Regulation (GDPR)

We may process your Personal Information under the following conditions:

We need to perform a contract with you
You have given us consent to do so
The processing is in our legitimate interests and it's not overridden by your rights
The processing is necessary in order to protect your vital interests
For payment processing purposes
To comply with the law

Your Data Protection Rights Under GDPR

You have the right under this Privacy Policy, and by law if you are within the European Economic Area (EEA), to:

Access, update or to delete the information we have about you
Request correction. You have the right to have your information corrected if that information is inaccurate or incomplete.
Object to processing. You have the right to object to our processing of your Personal Information.
Request erasure. You have the right to request that we restrict the processing of your personal information.
Data portability. You have the right to be provided with a copy of your Personal Information in a structured, machine-readable and commonly used format.
Withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your Personal Information.

You may exercise the rights above by contacting us. Please note that we may ask you to verify your identity before responding to such requests.

9. "Do Not Sell My Personal Information" Notice for California consumers under California Consumer Privacy Act (CCPA).

Under the CCPA, California consumers have the right to:

Notice. You must be properly notified which categories of Personal Information are being collected and the purposes for which the Personal Information is being used.
Access / the right to request. The CCPA permits you to request and obtain from us information regarding the disclosure of your Personal Information that has been collected in the past 12 months by us to a third-party for the third party's direct marketing purposes.
Say no to the sale of Personal Information. You also have the right to ask us not to sell your Personal Information to third parties. You can submit such a request by emailing us at: info@honesthourtherapy.com
Know about Your Personal Information. You have the right to request and obtain from us information regarding the disclosure of the following:

(a) The categories of Personal Information collected

(b) The sources from which the Personal Information was collected

(d) Categories of third parties with whom we share Personal Information

(e) The specific pieces of Personal Information we collected about you

Delete Personal Information. You also have the right to request the deletion of your Personal Information that have been collected in the past 12 months.
Not to be discriminated against. You have the right not to be discriminated against for exercising any of your consumer's rights, including by:

(a) Denying goods or services to you

(b) Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties

(d) Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

If you make a request, we have thirty (30) days to respond to you. If you would like to exercise any of these rights, please contact us at info@honesthourtherapy.com.

10. Service Providers.

We may employ third party companies and individuals to facilitate our Site ("Service Providers"), to provide the Site on our behalf, to perform Site-related services or to assist us in monitoring and analyzing how our Site is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Payments.

We may provide paid products and/or services within the Site. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal Information is governed by their Privacy Policy.

12. Links to Other Sites.

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

13. Minor’s Privacy.

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under the age of 18. If you are under 18, please do not provide any information on this site.

14.Changes to this Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@honesthourtherapy.com or by mail using the details provided below:

111 Town Square Place

Suite 1203

Jersey City, NJ 07310

Last updated: 12/8/2023